![Reflect and Learn [VIDEO]](https://entrepreneursvelocity.com/wp-content/uploads/2018/06/Community-1080x675.jpeg)
In this video, Lori highlights how she addresses problems in her client experience. Specifically when a problem occurs, she takes time out to Reflect and Learn. There is no blame in her company when there is a breakdown. Instead, as the owner, she takes full accountability for what happened, and sits with her team to review WHY the problem occurred and ways they might address it in the future.
