Ideas to keep providing a valued customer experience in times of physical isolation.
My guest is Patti Mara. She has worked with hundreds of entrepreneurial owned and operated businesses to re position them for success and dramatically increase their growth, customer retention, and profit. She is the author of UpSolutions – Turning Your Team into Heroes and Customers into Ravings Fans.
KEY LEARNINGS YOU WILL ACCESS
- An understanding of how to leverage the current crisis to pivot your business quickly to move from surviving to thriving
- Learn about the new guiding principles for small and mid-sized business
- Inspiration and ideas to do things differently. There is no business as usual!